Data Privacy & Security

Maintaining clients' privacy and personal health information is very important. By engaging in virtual psychotherapy services, please note that there are certain level of inherent risks that comes with using tele-psychotherapy services.

In order to mitigate as much risk as possible, the therapist uses Jane Software, a secure and encrypted electronic platform, to store all clients' files and personal health information, schedule appointments, billing, payment processes, and hold virtual sessions and consultations. For more information on Jane Software's security procedures, please visit: https://jane.app/guide/security/security-faq


Electronic Communication

Messaging, Email & Voicemail

Please note email communications are not secure. Email and phone (unless phone is requested as the main mode used for therapy sessions) are for scheduling and cancellation purposes only. Client concerns and personal health information will only be discussed during sessions, via telephone or using secure Jane's video conferencing platform. 


Your therapist’s number is not set-up to receive text messages and messages will not be answered. Please do not communicate via text messaging.


If you choose to email your therapist, please be aware that emailing is neither secure nor confidential. Please do not provide any details or personal health information through email communication or discuss any content related to your session(s) by e-mail. The recommended method of communication when not in session is telephone or voicemail. Any voicemail, telephone and email correspondence becomes part of a client’s record and will be archived in their file. 


For new clients, please schedule an initial consult online to discuss your concerns and see if we would be a good fit. Again, please do not provide detailed concerns via e-mail. Initial consultations can be booked online.


BOOK ONLINE

Hours of Operation & Expectations

Therapist's hours of operation and availabilities are on Mondays, Tuesdays, and Wednesdays from 9am to 5pm. She will be off on Thursdays and Fridays. Any messages and emails sent between Mondays to Wednesdays will be answered within 24 hours. With the exception of messages left after 5pm on Wednesdays, those messages will be answered until the following Monday.


Please know that your therapist only answers the phone and email at certain hours in the day. Psychotherapy services is not a crisis support. If you have an emergency, please call 911 or you can discuss local crisis support resources during your sessions.


Your therapist may not usually answer phone calls due to ongoing client sessions during your therapist’s working hours but will usually return messages when possible. Please note that your therapist will not be responding during her days off and during her time out of the office. Your therapist will inform you when she will be away on vacation. Email and phone out of office notification will be enabled during that time.